BOOKING TERMS & CONDITIONS
1. BOOKING
Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including local suppliers’ fees, admin fees, any ticket/voucher re‐issue fees, etc.
Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error of outstanding amount.
Any booking valued at or less than $1,300 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.
1.1 Deposit
- You will be required to pay deposit of 30% total price after booking confirmed. A Booking will be cancelled if deposit is not received by the due date on the invoice
- If you cancel your cruise booking at any time, an amount of $450 per person from your deposit is non-refundable, or depend on each package's terms & conditions
- Receipt of Deposit
By sending/paid a deposit the client agrees to be bound by the terms, conditions and responsibilities set forth in this booking. The client also agrees that:
- All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
- All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
- All parties understand that any medical or dietary information provided to us does not, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
1.2 Final balance
Final balance will be due 110 days before departure date. If the outstanding payment is not received by the due date, your booking will automatically be cancelled. Then the cancellation rate will be applied.
- PAYMENT
- All airfares must be paid in full at the time of booking confirmation
- Deposit will due immediately or within three day of your booking confirmed. It will be applied based on the specific product
- Final balance will be due 110 days before departure date
- You can make a payment by Enett, Bank Transfer, Cheque, Credit Card
Credit Card Fee
- The following Card Fees apply:
- Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
- American Express (Amex) ‐ 2.8% fee applies.
- For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au
3. LATE BOOKING
Any booking made within 110 days before departure will require payment in full when the booking is confirmed.
Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid in full at the time of booking.
4. AMENDMENTS FEES
After bookings are deposited, any amendment has to be requested in writing and incurs $69 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.
Alterations will be made at our discretion and may not always be possible.
5. SAFETY NET PROTECTION
- Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
- Safety Net Protection enables passengers to amend their tour and/or river cruise 15 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without any applicable cancellation charges or penalties. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 15 days prior to departure.
- Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable
- Safety Net Protection does not apply for airfares, or third-party fees and charges.
- Safety Net Protection allows for amendment ONLY, not cancellation.
6. TRAVEL VOUCHER
Your travel voucher will be issue and send that to you or your travel agent from 15 -30 days before your departure. Make sure you have your travel voucher before you travel.
7. CANCELLATION
Please check with your consultant, your travel insurance provider or read our cancellation policy carefully before cancelling or amending your booking. For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.
Please see the below for our general cancellation policy.
7.1 Cancellation by customer
Before the travel date, the following fees will be applied:
- Cancel at any time: $450 per person is non-refundable
- From 110 days to 91 days before departure: 45% of total price
- Between 91 and 61 days prior to departure: 55% of total price
- Between 61 and 45 days prior to departure: 65% of total price
- Between 45 and 35 days prior to departure: 75% of total price
- Within 35 days prior to departure: 100% of total price
- Any 'no show' – 100%
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.
If your cruise package includes international/domestic flights the airlines cancellation policies will be apply.
7.2 Cancellation by Tweet World Travel
For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will refund the full price paid.
If a cruise booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will refund all monies prior to departure.
7.3 Cancellation by Cruise Company or Third-Party Provider
If the Cruise Company or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.
If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product and we will refund any monies already paid less any fees charged by us under these terms and conditions and by the Cruise Company or Third Party Travel Provider under the terms and conditions you agreed with them.
8. PUBLICITY
When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.
If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.
9. PRIVACY
Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.
For our full Privacy Policy, see enclosed LINK
Please see the link below for our full Terms and Conditions:
Full Terms & Conditions
